Privacy Policy For Our Water Restoration Company
Who We Are
Dallas Water Restoration Pros provides water damage restoration, fire damage cleanup, mold remediation, and related emergency services throughout Dallas, Texas. We operate https://dallaswaterrestorationpros.com/ to connect with customers and provide information about our services. This privacy policy explains how we collect, use, and protect personal information when you visit our website or use our restoration services. Our practices follow applicable privacy laws and industry standards for data protection.
Information We Collect
We collect several types of information to provide restoration services effectively. This includes personal details you provide such as name, address, and contact information when requesting service estimates or scheduling appointments. We document property damage through photos, moisture readings, and assessment reports. Our website automatically collects technical information like device type, browser settings, and pages visited. We use cookies and similar tracking tools to improve site functionality and remember your preferences during visits.
How We Use Information
Personal information helps us deliver restoration services efficiently and safely. We use contact details for scheduling, sending estimates, billing for completed work, and providing project updates. Property documentation supports insurance claims and quality control processes. Technical data improves website performance and identifies potential security threats. We may use information to prevent fraud, comply with legal requirements, conduct safety training, and maintain accurate business records for tax and regulatory purposes throughout the restoration process.
Cookies and Similar Technologies
Cookies are small data files stored on your device when you visit our website. They help remember your preferences, improve site navigation, and provide better user experiences during return visits. We use essential cookies for basic site functions and analytics cookies to understand how visitors use different pages. You can control or delete cookies through your browser settings, though some website features may not work properly without them. Most browsers allow you to block or limit cookies automatically.
Sharing and Disclosure
We share information only when necessary for business operations or legal compliance. Service partners like equipment suppliers or specialty contractors may receive relevant project details to coordinate restoration work effectively. Insurance companies receive documentation when you authorize us to assist with claims processing. Payment processors handle billing information securely during transactions. We may disclose information to prevent safety hazards, comply with court orders, or meet regulatory requirements. We do not sell personal information to third parties for marketing purposes.
Data Retention
We keep information as long as needed for business operations, legal compliance, and safety purposes. Customer records typically remain active during projects and for several years afterward to support warranty claims or follow-up services. Financial records follow standard accounting and tax requirements. Safety documentation may be retained longer to support training programs and regulatory compliance. Some information gets deleted automatically after specific time periods, while other records require manual review and disposal according to established retention schedules.
Your Choices and Rights
You can access or update personal information by contacting us at the address below. Requests to delete information will be handled according to applicable laws and business needs, though some records must be retained for legal or safety reasons. You can limit certain uses of information during service delivery by discussing preferences with our project managers. Browser settings allow you to control cookies and tracking features. Written requests for information access, corrections, or deletions should be sent by postal mail to our business address.
Security
We use reasonable technical and physical safeguards to protect personal information from unauthorized access, alteration, or disclosure. Employee training covers proper data handling procedures and confidentiality requirements. Computer systems use standard security measures like access controls and encryption where appropriate. Physical documents are stored in secure locations with limited access. However, no method of electronic storage or internet transmission provides perfect security. We cannot guarantee absolute protection against all potential security breaches despite our best efforts to maintain strong safeguards.
Children’s Privacy
Our restoration services and website are designed for adults dealing with property damage emergencies. We do not knowingly collect personal information from children under thirteen years old. Service requests should come from property owners, authorized adults, or their designated representatives. Parents or guardians should supervise any website use by minors in their households. If we discover that personal information from children has been collected without proper authorization, we will take steps to delete such information promptly from our systems.
Data Transfers
Some service providers and technology vendors we work with may process information in locations outside Dallas, Texas or the United States. We choose partners that maintain reasonable data protection standards and use appropriate safeguards during information transfers. Cloud storage services, payment processors, and software providers may handle data in multiple geographic locations as part of normal business operations. We require vendors to protect information according to their privacy policies and applicable laws regardless of processing location.
Changes to This Policy
Dallas Water Restoration Pros may update this privacy policy periodically to reflect changes in our business practices, technology, or legal requirements. The most current version will always appear on this webpage with the revision date clearly marked. We encourage you to review this policy occasionally to stay informed about how we handle personal information. Continued use of our website or services after policy changes indicates your acceptance of the updated terms and practices described in the revised policy.
Contact Us
For questions about this privacy policy or to submit requests regarding your personal information, please write to us at the following address: Dallas Water Restoration Pros, 325 North St. Paul Street, Dallas, TX 75201, United States. Include your full name, contact information, and a clear description of your request or concern. We will respond to written inquiries within a reasonable time frame. Please allow adequate processing time for complex requests that require research or coordination with multiple departments within our organization.
Definitions
Personal information means data that identifies or relates to a specific person, such as names, addresses, phone numbers, and email addresses. Processing includes collecting, using, storing, sharing, or deleting information through manual or automated methods. Service providers are third-party companies that help us deliver restoration services or maintain business operations. Cookies are small text files stored on your device by websites to remember preferences and improve functionality. These definitions apply throughout this privacy policy for clarity and consistency.