Terms and Conditions

Acceptance of Terms

By using https://dallaswaterrestorationpros.com/ or requesting services from Dallas Water Restoration Pros, you agree to follow these Terms and Conditions as currently posted. We may update these Terms periodically to reflect changes in our business practices or legal requirements. The most current version will always appear on this page with a revision date. Continued use of our website or services after any changes means you accept the updated Terms. Please review this page occasionally to stay informed about current policies and requirements.

Services

Dallas Water Restoration Pros provides water damage restoration, fire damage cleanup, mold remediation, and related emergency services throughout Dallas, Texas. Services include on-site assessments, damage documentation, structural drying, contents cleaning, and reconstruction work as needed. We may use qualified subcontractors or specialty vendors for certain tasks like electrical work or hazardous material removal. Service availability depends on crew schedules, equipment needs, weather conditions, and project complexity. Not all restoration methods work for every situation, and some damage may require complete replacement rather than repair.

Quotes, Billing, and Payment

Initial estimates provide approximate costs based on visible damage and standard procedures. Final invoices may differ due to hidden damage, change orders, or unforeseen complications discovered during work. Additional services require written approval before starting. Payment methods include cash, check, and major credit cards. Deposits may be required for large projects or specialty materials. Unpaid balances accrue interest charges after thirty days. Billing disputes must be submitted in writing within sixty days of invoice date to allow proper investigation and resolution.

Insurance and Claims Assistance

We help document damage through photos, moisture readings, and detailed reports that support insurance claims. However, coverage decisions, claim approvals, and payment amounts are determined solely by your insurance company based on your specific policy terms. Dallas Water Restoration Pros cannot guarantee claim outcomes or insurer payments. We work with most major insurance companies and can coordinate directly with adjusters when authorized. Emergency services may begin before claim approval to prevent additional damage, but payment responsibility ultimately rests with the property owner regardless of insurance decisions.

Scheduling, Access, and Site Conditions

Restoration work requires reliable access to affected areas during normal business hours and sometimes evenings or weekends for drying equipment monitoring. Property owners must ensure utilities like electricity and water remain available as needed for equipment operation. You are responsible for obtaining any required permissions from landlords, HOAs, or local authorities. Work may pause for unsafe conditions, aggressive pets, unsupervised minors, or access restrictions. Hazardous materials like asbestos or lead require specialized handling that may delay standard restoration procedures until proper abatement occurs.

Health and Safety

Our technicians receive training to IICRC standards and follow established safety protocols including proper PPE use, containment barriers, and negative air systems when appropriate. We use EPA registered disinfectants and antimicrobial treatments according to manufacturer guidelines. All work complies with applicable health and safety regulations in Dallas, Texas. However, some restoration activities create dust, odors, or other temporary inconveniences. Sensitive individuals should discuss health concerns before work begins. We cannot eliminate all risks associated with property damage or restoration activities, and clients should take appropriate precautions for their specific situations.

Customer Responsibilities

Property owners must remove or secure valuable items when requested and disclose known preexisting damage or health hazards before work begins. Follow all safety instructions provided by our crews including staying away from work areas and electrical equipment. Maintain proper ventilation and temperatures as directed during drying processes. Notify us immediately of any concerns or problems that develop during restoration work. Provide accurate information about insurance coverage, property ownership, and any limitations that might affect our ability to complete services properly and safely.

Warranties and Disclaimers

Dallas Water Restoration Pros provides a limited workmanship warranty on completed restoration services for a reasonable period after project completion. This warranty covers only our labor and does not extend to materials, equipment, or preexisting conditions. We are not responsible for damage caused by normal wear, acts of nature, building defects, hidden conditions discovered later, or failures by other contractors. Some restoration outcomes depend on factors beyond our control including building age, materials quality, and environmental conditions. Results may vary and cannot be guaranteed in all situations.

Limitation of Liability

Dallas Water Restoration Pros total liability for any claim related to our services is limited to the amount paid for the specific work in question. We are not liable for indirect, consequential, or special damages including lost profits, additional living expenses, or business interruption costs to the extent allowed by applicable law. This limitation applies regardless of whether claims arise from breach of contract, negligence, or other legal theories. Some jurisdictions do not allow certain liability limitations, so these restrictions may not apply to all situations or claims.

Cancellations and Rescheduling

Service appointments can be cancelled or rescheduled with reasonable advance notice during normal business hours. Emergency services that have already begun may incur charges for mobilization, equipment setup, and work completed before cancellation. Cancellation fees may apply for specialty equipment rentals or subcontractor commitments made on your behalf. Weather conditions, equipment failures, or safety concerns may require us to reschedule work with as much notice as practical. We will work with you to minimize disruption and complete services as quickly as conditions allow.

Intellectual Property

All content on https://dallaswaterrestorationpros.com/ including text, images, logos, and trademarks belongs to Dallas Water Restoration Pros or our licensors and is protected by copyright and trademark laws. You may not copy, reproduce, distribute, or create derivative works from our website content without written permission. Business names, service descriptions, and marketing materials are our proprietary information. Job photos and documentation we create during restoration projects may be used for insurance claims, quality control, training purposes, and business promotion while respecting client privacy where reasonable.

Privacy and Data

Our privacy policy, available separately on this website, explains how we collect, use, and protect personal information. Job photos, damage reports, and project documentation are used primarily for insurance claims assistance, quality control, and business records. We may share this information with insurers, subcontractors, and regulatory authorities as needed for service delivery and legal compliance. Technical data from website visits helps us improve user experience and site functionality. Contact information allows us to provide project updates, scheduling notifications, and follow-up services related to completed work.

Third Party Links and Tools

Our website or service recommendations may include references to insurance companies, equipment manufacturers, or other businesses for your convenience. These external resources are provided for informational purposes only and are used at your own discretion and risk. Dallas Water Restoration Pros does not control or endorse third party websites, services, or policies. We are not responsible for the accuracy, availability, or content of external sites or the practices of other companies. Always review terms and privacy policies of any third party services you choose to use.

Changes to These Terms

Dallas Water Restoration Pros may update these Terms and Conditions periodically to reflect changes in our services, business practices, or legal requirements. Revised Terms will be posted on this page with the effective date clearly marked. We encourage you to review these Terms occasionally to stay informed about current policies. Continued use of our website or services after any updates indicates your acceptance of the modified Terms. Significant changes may be highlighted or communicated through other reasonable methods when practical.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Dallas, Texas and any disputes will be resolved in the appropriate courts located in Dallas County. Before pursuing formal legal action, both parties agree to attempt good faith negotiations to resolve disagreements through direct communication. This negotiation period should last at least thirty days from when the dispute is first raised in writing. If negotiations fail to produce a satisfactory resolution, either party may proceed with appropriate legal remedies available under applicable law in the designated jurisdiction.

Contact

For questions about these Terms and Conditions or to submit written inquiries about our services, please contact us at the following address: Dallas Water Restoration Pros, 325 North St. Paul Street, Dallas, TX 75201, United States. Include your full name, contact information, and a detailed description of your question or concern. We will respond to written communications within a reasonable time frame. Please allow adequate processing time for complex inquiries that may require research or coordination with multiple departments within our organization.

Severability and Entire Agreement

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of law, the remaining provisions will continue in full force and effect. These Terms, along with our privacy policy and any written service agreements, constitute the entire agreement between you and Dallas Water Restoration Pros regarding use of our website and services. Previous verbal or written communications not specifically incorporated into these Terms are superseded by this agreement. Any modifications must be made in writing and signed by authorized representatives of both parties.

Force Majeure

Dallas Water Restoration Pros is not liable for delays, cancellations, or failures to perform services caused by events beyond our reasonable control. These events may include severe weather, natural disasters, government regulations, labor disputes, equipment failures, or other circumstances that prevent normal business operations. We will make reasonable efforts to minimize disruption and resume services as quickly as possible when conditions improve. Additional costs resulting from force majeure events may be passed through to customers when they exceed normal business risks and cannot be mitigated through standard practices.

This page provides general information about our terms and policies and is not intended as legal advice.